Job Description

Job Title
Technology Business Systems Analyst
Job Description

We have a wonderful opportunity to join our CITY Furniture Technology team. As the Technology Business Systems Analyst, the primary function of this position is to support Technology Leadership to help improve our City Furniture Operating System within Technology. In this role, your duties will include implementing business processes, business change, and technology solutions to improve our business operation by providing project support and data that will assist leadership in achieving strategic goals. In this role you will provide day to day administration, communication, and training as needed with new implementations across the organization.

This position is also responsible for:

Business Analysts / System Processes - Supports development and improvement of the Technology

City Furniture Operating System processes.

  • Works closely with established cross-functional processes to support updates across the

Technology Department.

  • Requires working cross-departmental to facilitate planning, designing and obtaining

 management system requirements.

  • Measures and provides detailed insights on team progress and priorities.
  • Collaborate with team members to understand organizational and operational challenges.
  • Is able to exercise independent judgement and take a supporting role on enterprise level

projects with direction from engagement manager

  • Is able to effectively facilitate meetings, demonstrate brainstorming / consensus building skills,
  • and interact with project sponsors
  • Has excellent analytical skills; Analyze existing capabilities and identify priority

gaps and opportunities;

  • Serve as a liaison between business and technical aspects of projects and processes


Documentation, KPIs, & Reporting -Create and maintain a system for documenting all critical

Technology systems, processes, visualizations, and procedures related to the City Furniture Operating


  • Document and maintain SOP’s, KPI’s, and the Technology Demand Planning wall.
  • Document business and functional requirements, including process and data flows, business

logic and rules, and use cases/ stories

  • Audit current processes to ensure standards are being met within JIRA
  • Make necessary enhancements based off internal and external feedback and approved process changes
  • Review, optimize, and provide recommendations on JIRA billing and costs


Continuous Education & Learning - Continuously studies to acquire and maintain industry related

Certifications (Atlassian JIRA).

  • Constantly self-educates in current, trending, and future project management skillsets.
  • Embodies a learning spirit through continuous self-learning and sharing of knowledge with others.
  • Required knowledge of Atlassian JIRA platform to support and improve current demand

management tool.


JIRA Analyst - Create and maintain systems in JIRA platform to advance strategic goals within Technology.

  • Be the JIRA technical expert and liaison for Technology and the business on all JIRA platform needs.
  • Audit current processes to ensure standards are being met within JIRA
  • Make necessary enhancements based off internal and external feedback and approved process changes
  • Review, optimize, and provide recommendations on JIRA billing and costs


Qualifications Required

Education - Associates or Bachelor’s Degree preferred. Not required

Work Experience and Skills - works require one (1) to five (5) years of experience.  Agile project management preferred.

Computer Knowledge

  • Google Suite
  • Microsoft Office
  • JIRA Atlassian Platform
  • JIRA AIO Reporting
  • Visio or other process mapping tool(s)


Your career will begin with a detailed new hire orientation, a welcome lunch with your leader, a personalized initial training plan, and a personalized development plan to help you reach your career goals.

The ideal Technical Business Systems Analyst is looking to build a career. With over 30 City Furniture and Ashley Home Store locations throughout Florida, City Furniture continues to be recognized as the top furniture company in South Florida and in the top 30 nationwide. With planned local growth, plus growth in new markets over the next several years, the City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.

Join our CITY family and work for a company that is focused on caring for its Associates and customers, and who is consistently rated over a 4.0 on Glassdoor.



  • Comprehensive Health Insurance Package
  • Free Onsite Health Clinic (Tamarac)
  • Flexible remote work policy
  • 401k with employer match
  • Associate Discount Program
  • Onsite Cafeteria (Tamarac)
  • Tuition Reimbursement
  • Paid Vacation starting at 6 months
  • Paid Sick Time
  • Promote-from-within culture, with a lot of opportunity to grow
  • And MANY more
Job Requirements
  • Jira 
  • MS Office 
Tamarac Corporate Office - Tamarac, FL 33321 US (Primary)
Shift Type
Regular Business Hours

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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