SENIOR MANAGER OF DIGITAL MARKETPLACES - HYBRID - TAMARAC, FL
Who We Are…
With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!
Our Vision is to be the home store.
Our Purpose is to enrich people’s lives and make the world a better place.
Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.
Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back
What This Role Is...
As Senior Manager of Digital Marketplaces, this role is responsible for establishing and scaling CITY’s presence across third-party marketplace channels, including Amazon, Wayfair, and future platforms, to drive incremental revenue growth and deliver a high-quality customer experience beyond owned digital channels. The Senior Manager of Digital Marketplaces will also build the operational foundation for marketplace selling, oversee product data and feed integrity, execute marketplace advertising strategy, and cross-functionally partner with Merchandising to ensure reliable fulfillment and strong channel health. Your contributions will lay the groundwork for Marketplace as a meaningful growth engine at CITY.
Position Title: Senior Manager of Digital Marketplaces
Reports To: Vice President of Digital Commerce
Location: Hybrid / Tamarac Corporate Office
Department/Sub-Department: Marketing / Digital Commerce
Salary: $90,000-$110,000 DOE
What You’ll Do*...
As a Senior Manager of Digital Marketplaces, your primary responsibilities will be:
- Marketplace Foundation & Platform Integration
- Lead the end-to-end launch of CITY Furniture’s marketplace presence across Amazon, Wayfair, and additional platforms
- Establish seller/vendor accounts, integration architecture, and scalable operational workflows
- Partner with Technology and external platform teams to ensure stable system integrations and API connectivity
- Define and document standard operating procedures for onboarding, listing management, and ongoing channel operations
- Product Data & Feed Management
- Own the accuracy and completeness of all product data across marketplace channels
- Partner with Merchandising, Ecommerce, and Technology to align product attributes, imagery, pricing, and inventory with platform requirements and brand standards
- Manage feed syndication tools and PIM integrations to scale product publishing
- Identify and resolve data issues impacting listing visibility, suppression, and buy box performance
- Marketplace Advertising & Channel Growth
- Develops and executes marketplace advertising strategies across sponsored product, display, and brand advertising programs on Amazon, Wayfair, and other active platforms
- Manages advertising budgets in alignment with VP-defined channel targets, optimizing bids, keyword targeting, and campaign structure to drive return on ad spend
- Monitors channel performance against revenue and margin goals, identifies growth opportunities, and contributes actionable recommendations to quarterly and annual planning
- Logistics & Fulfillment Coordination
- Serves as the Digital Commerce point of contact for marketplace logistics and fulfillment operations
- Partners with Supply Chain and Operations to ensure fulfillment programs—including drop-ship, FBA, and carrier-routed delivery—are configured correctly and performing to platform SLA requirements
- Proactively monitors seller health metrics, defect rates, and late shipment performance, and escalates issues with urgency to protect channel standing
- Stays current on evolving marketplace fulfillment requirements and programs, and brings forward recommendations to leadership
Additional duties and responsibilities as a Senior Manager of Digital Marketplaces:
- Analysis and Reporting
- Utilizes strong business analytics skills to track and interpret marketplace performance across revenue, conversion, advertising efficiency, and seller health metrics
- Delivers regular performance reporting to the VP of Digital Commerce, connecting marketplace execution to business outcomes
- Proactively surfaces trends, anomalies, and optimization opportunities, and contributes insights to cross-channel digital commerce planning
- Cross-Functional Collaboration
- Works closely with Merchandising, Site Content, Technology, Supply Chain, and Marketing to align marketplace strategy with broader CITY Furniture business priorities
- Communicates channel requirements, platform updates, and operational dependencies clearly to internal stakeholders
- Participates in cross-functional planning cycles and contributes a marketplace lens to enterprise digital commerce roadmap discussions
- Adheres to all assigned Standard Work and Role and Responsibilities for your role.
* Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19).
What We’re Looking For...
- Competencies and Job Specific Skills
- Strong project management skills with the ability to manage multiple workstreams
- Analytical mindset with the ability to translate data into actionable insights
- High attention to detail, particularly in product data and feed management
- Self-starter with a builder mentality; comfortable operating in a new and evolving channel
- Strong communication and influencing skills across cross-functional teams
- Results-oriented with ownership over channel performance
- Critical thinking and problem-solving skills within platform, logistics, and data environments
What’s Required...
- Education & Work Experience:
- Bachelor’s degree in Business, Marketing, Supply Chain, or related field
- 5+ years of experience in eCommerce or digital merchandising
- 3+ years of hands-on marketplace experience (Amazon Seller/Vendor Central, Wayfair, or similar platforms)
- Experience launching or scaling marketplace channels strongly preferred
- Experience in home furnishings or home décor a plus
- Work Environment & Schedule:
- Monday through Friday
- Limited nights and weekend hours based on business needs
- Physical Requirements:
- Prolonged periods of sitting and working at a computer
- Technology Requirements:
- Knowledge of Microsoft Office Programs (i.e. Excel, Word, Outlook, etc.)
- Marketplace Platform Experience: Amazon Seller Central and/or Vendor Central, Wayfair Partner Home, and additional third-party marketplace platforms
- Feed Management & Syndication Tools (e.g., Feedonomics, ChannelAdvisor, Linnworks, or equivalent)
- Product Information Management Systems (PIM)
- Marketplace Advertising Platforms (Amazon Ads, Sponsored Products, Wayfair Sponsored Listings, or equivalent)
- Web Analytics (Google Analytics or equivalent)
- Order Management Systems (OMS)
- eCommerce Taxonomy and Product Data Standards
- Solid knowledge of marketplace logistics programs including drop-ship, FBA, and carrier-routed fulfillment models
- Certifications / Licenses
- Amazon Advertising Certification preferred
- Relevant eCommerce or digital marketing certifications a plus
What Benefits You’ll Receive…
- Competitive and Transparent Compensation
- Visibility into all Associate-level pay ranges within your department
- Opportunity for performance-based and profit sharing bonuses
- Associate Well-being
- Workforce and Demand Planning for Leveled Workload
- Paid Vacation & Sick Time
- Paid Parental leave
- Opportunity for Flexible Work Environment and Schedule (varies by department and role)
- Community involvement and volunteer opportunities
- Health Benefits
- Free virtual healthcare services (for Associates enrolled in our medical plans)
- Medical options include Employer-funded HSA options
- Vision to support your eye health and well-being
- 100% Employer-paid Dental option available to all Associate
- Employee Assistance Program (EAP)
- Life & Disability Insurance 100% employer-sponsored options
- Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
- Retirement Benefits
- 401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
- Roth 401K Option
- Financial Wellness webinars
- Growth Opportunities
- 90% Promote from Within
- Access to various training for professional development
- Individual Development Plan (IDP) (varies by department)
- Associate Purchase Discount Program
- And so much more….
Are Your Excited?…
Here are your next steps:
- Apply
- Submit your application and resume
- Application Review
- A CITY Furniture Recruiter will carefully review your qualifications
- Virtual Interview
- Complete your short video interview with our AI Virtual Assistant
- Recruiter Review
- Your interview will be reviewed by a recruiter
- Recruiter Follow up
- A recruiter will contact you by phone to discuss next steps and answer any questions you may have
- Hiring Manager Interview
- Meet with the hiring manager for an in-person interview
CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team. Job description is not an employment contract.