Job Description

Job Title
Senior Customer Service Manager
Job Description

We have a wonderful opportunity to join our City Furniture Customer Care team. As the Sr. Customer Service Manager, the primary function of this position is to manage the Customer Care Department's day-to-day activities. This position is also responsible for Analyzing metrics (call Volume, length quality, etc.) The Sr. Customer Service Manager provides appropriate assistance with an emphasis on successful problem resolution and follows through to ensure the customer needs are met in a timely, effective manner.

Your career will begin with a detailed new hire orientation, a welcome lunch with your leader, a personalized initial training plan, and a personalized development plan to help you reach your career goals.

The ideal Sr. Customer Service Manager is looking to build a career. With over 30 City Furniture and Ashley Home Store locations throughout Florida, City Furniture continues to be recognized as the top furniture company in South Florida and the top 30 nationwide. With planned local growth, plus growth in new markets over the next several years, the City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.


  • Comprehensive Health Insurance Package
  • Free Onsite Health Clinic (Tamarac)
  • 401k with employer match
  • Associate Discount Program
  • Onsite Cafeteria (Tamarac)
  • Tuition Reimbursement
  • Paid Vacation starting at 6 months
  • Paid Sick Time
  • Promote-from-within culture, with a lot of opportunities to grow
  • And MANY more
Job Requirements

Join our CITY family and work for a company that is focused on caring for its Associates and customers, and who is consistently rated over a 4.0 on Glassdoor.

Qualifications Required

Education - Bachelor’s Degree required

Work Experience and Skills -

  • Three or more years of management experience in a high-volume contact center. (100,000 contacts per months)
  • Bilingual English/Spanish (Preferred)
  • Experience in Workforce Management Preferred.


Computer Knowledge -

  • Microsoft office (Outlook, Word, Excel, and Power Point)
  • General Computer Knowledge
City Furniture - Call Center - Tamarac, FL 33321 US (Primary)
Shift Type

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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