OPERATIONS SERVICE MANAGER - CUSTOM INSTALLATIONS - PLANT CITY

Who We Are…

With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!  

Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What Benefits You’ll Receive…

• Competitive, Transparent Compensation
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• Employee Resource Groups (ERGs)
• Flexible Environment
• 95% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• And so much more….

What This Role Is…

As an Operations Manager – Custom Installations, the primary function of this position is to own and lead all
custom installation operations related to custom closets, garage storage systems, and in-home custom shelving
projects across the Tampa and Orlando markets. The Operations Manager – Custom Installations is a hands-on
field leader, spending the majority of time actively engaged in installations, coaching installers, solving complex
installation challenges, and ensuring exceptional customer experiences inside the home. This role is responsible
for installer performance, installation quality, training and development, customer satisfaction, and operational
results. As the business grows, this position is expected to scale into broader leadership responsibility across
additional custom categories and markets. Your contributions will ensure the success of the Service Department at
CITY Furniture.

Position Title:                                                                         Location:

Operations Manager-Custom Installation                       Plant City

Reports To:                                                                             Department:

Director of Operations                                                        Operations

What You’ll Do…

As an Operations Manager – Custom Installations, your primary responsibilities will be:

• Actively perform and support custom closet, garage storage, and shelving installations alongside
  installers. Serve as the technical authority for complex installs, escalations, and non-standard home
  conditions.
• Maintain a strong, consistent field presence across Tampa and Orlando. Conduct on-site audits, verify
  adherence to standard work, ensure safe installation practices, and deliver immediate coaching during
  live installs.
• Recruit, hire, onboard, train, and develop a team of 6–8 installers (W-2 and 1099). Build structured training
  programs, certification standards, and hands-on development plans to grow installer skill and consistency.
• Own installation KPIs, including first-time completion rate, rework, customer satisfaction, and labor
  efficiency. Review performance regularly with the Director of Operations and implement corrective actions
  as needed.
• Partner closely with Sales, Design, Customer Care, and Operations teams. Actively engage with
  customers on-site, own installation-related escalations, and represent City Furniture professionally in the
  home.

Additional duties and responsibilities as an Operations Manager – Custom Installations:

• Establishes, documents, and enforces standard installation work across all custom categories.
• Supports new product introductions, pilot programs, and expansion into additional custom areas (pantries,
  laundry rooms, home offices, window treatments etc.).
• Recommends process, tooling, and material improvements to reduce defects and installation time.
• Ensures compliance with safety standards, vehicle policies, and in-home conduct expectations.
• Adheres to all assigned Standard Work and Role and Responsibilities for your role.

What We’re Looking For…

• Competencies and Job Specific Skills
• Expert-Level Custom Installation Knowledge (closets, garage systems, shelving, carpentry, wallmounting,
  overhead storage)
• Hands-On Leadership & Coaching in live jobsite environments
• Problem Solving & Technical Judgment in Non-standard Homes
• Customer-Facing Professionalism and Escalation Management
• Process Discipline & Continuous Improvement Mindset
• Ability to Lead Mixed Workforce Models (W-2 & 1099)

What’s Required…

• Education & Work Experience:
  • High School Diploma or equivalent required; Bachelor’s Degree preferred
  • 5+ years of hands-on custom installation experience
  • 2+ years of installer leadership, lead installer, or field management experience

• Work Environment & Schedule:
  • Flexible schedule, including weekdays and occasional evenings/weekends based on business
    needs
  • Field-based role working in customer homes, garages, and job sites
  • Up to 100% of Travel 

• Physical Requirements:
  • Lift up to 75 lbs
  • Frequent standing, bending, climbing ladders, overhead drilling, and tool use
  • Comfortable working in confined spaces and elevated areas
  • Required use of safety equipment (eye protection, gloves, etc.)

• Technology Requirements:
  • Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Mobile devices, tablets, installation documentation tools, and photo reporting

• Certifications / Licenses
  • Valid Driver’s License with a clean driving record required
  • Trade or installation certifications preferred

Are Your Excited?…

Here are your next steps:

• Apply
• Submit your application and resume
• Application Review
• A CITY Furniture Recruiter will carefully review your qualifications
• Virtual Interview         
• Complete your short video interview with our AI Virtual Assistant, Zara
• Recruiter Review
• Your interview will be reviewed by a recruiter
• Recruiter Follow-up
• A recruiter will contact you by phone to discuss next steps and answer any questions you may have
• Hiring Manager Interview
• Meet with the hiring manager for an in-person interview

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.