Job Description

Who We Are…

 With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!


Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back


What Benefits You’ll Receive…

 Competitive, Transparent Compensation

  • Medical, Dental, and Vision
  • Life & Disability Insurance
  • Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
  • 401(k) with Company Match
  • Paid Vacation & Sick Time
  • Paid Parental
  • On-Site Health & Wellness Clinic (Tamarac & Plant City)
  • Employee Resource Groups (ERGs)
  • Flexible Environment
  • 95% Promote from Within
  • Employee Assistance Program (EAP)
  • Associate Purchase Discount Program
  • And so much more….


What This Role Is…

As a KC Café Manager, the primary function of this position is to manage and drive the success of the KC Café and Wine Bars. The KC Café Manager is also responsible for the coordination of showroom events to help increase sales to the café and showroom. Your contributions will ensure the success of the CITY Services, operating within the Sales Department at CITY Furniture.

Position Title                                                  Location

KC Café Manager                                            Hybrid - Various Showroom/café locations 

Reports To                                                      Department/Sub-Department

Director of CITY Services                               Sales / CITY Services

What You’ll Do…

As a KC Café Manager, your primary responsibilities will be to:

  • Management Responsibilities (25%)
    • Develops new policy and sustainable practices to align with cafes overall mission. Creates new roles within the department. Responsible for overseeing the cleanliness and organization of KC Cafes and Wine Bars. Develops Team Leads to ensure success of all Associates.
  • Human Resource Management (20%)
    • Strategically completes the schedule to ensure proper coverage. Completes and conducts Performance Reviews for Associates. Approves Associates’ hours, submits vacation & sick time. Responsible for personnel management, performance management and handling HR issues as needed. Responsible for interviewing and hiring within the KC Café Department.
  • Sales (10%)
    • Drive sales in all KC cafés/wine bars through coaching, surveys, testing new products, contests, manages promotions, attends and manages events, etc. Analyzes sales and recommends product lineup/pricing adjustments as needed by location.
  • Training (10%) 
    • Creates a training program for new hires and new positions within the department. Creates new processes to simplify onboarding. Trains new hires. 

Additional duties and responsibilities as a KC Café Manager:

  • New Openings and Renovations (10%)
    • Plans and executes for new showroom openings or the addition of wine bars to existing locations.
  • Audits, Reporting & Goals (10%)
    • Conducts KC café audits on a quarterly basis to ensure compliance with ServSafe standards. Updates the audit form/process as needed. Enforces standards throughout the Company.
    • Sets monthly goals and sends weekly updates on progress to goals. Reviews KC Café financial statements monthly. Determines ways to increase sales and decrease expenses, implements new processes and procedures, and tracks results. Reviews monthly sales analysis reporting and develops new reporting as necessary. Analyzes necessary KC Café and bar reports.
  • Strategic Planning (5%)
    • Strategic thinking, recommending improvements, testing and developing standards.
    • Comes up with new strategies to propose, test and implement.
  • Expense Management (5%)
    •  Manages KC Café expenses, including costs of goods sold and other expenses. Helps associates understand the importance of inventory management. Implements, monitors and audits inventory management procedures in all cafés. Audits cafés for proper locks where inventory is stored. Looks for ways to reduce costs without affecting the customer experience.
  •  Inventory Management (5%)
    • Analyzes inventory against sales analysis. Distributes supplies to cafes as needed. Analyzes success and validity of current process and recommends changes as necessary. Manages inventory control and addresses shrinkage issues.

What We’re Looking For…

  • Competencies and Job Specific Skills

    Hard Skills – Technical job-specific abilities or knowledge attained through education, experience, or training.

    • Strategic thinking
    • Forecasting
    • Identifying and solving problems
    • Project/ goal management
    • Analytical ability & Business acumen
    • Effective Communication–Verbal and Written
    • Technology Fluency
    • Information Management

    Soft Skills – Non-technical abilities that relate to how you work. They include how you interact with colleagues, how you solve problems, and how you manage your work.

    • Social Intelligence
    • Speaking effectively /Listening attentively
    • Relationship Management
    • Change receptivity
    • Influence
    • Integrity & Professionalism
    • Prioritization

    Leadership Skills – The ability to lead and develop individuals and teams through the execution of processes, initiatives, and the achievement of goals.

    • Continuous Improvement: Understands mission, values, operations, structure, and goals of the organization.
    • Drives Key Performance Indicators: Drives performance according to the standard, improving the standard when needed; holds self and team accountable for all 5 KPI’s (Safety, Quality, Customer, Performance, & Teamwork) and ensures the team knows exactly what is expected.
    • Effective Communicator: Effectively transfers information and expresses ideas to individuals or groups in oral and written form.
    • Process Design (CFOS): Designs practices, processes, procedures, and systems to manage work, simplify, and use resources.
    • Human Resources Management: ensures all new Associates feel welcomed and is involved in their training/development; knows, follows, and supports all CITY policies and procedures and when unsure contacts HR.
    • Risk management: Identifies, reports, and mitigates risks to oneself, others, the environment, and the organization.
    • Resource Allocation: Ensures effective, efficient, and sustainable use of the organization’s financial resources, inventory, human capital, material, and information technology.
    • Decision Making/Judgement: Considers the relative costs and benefits of potential actions to choose the most appropriate one.

What’s Required…

  • Education & Work Experience:
    • Bachelor's degree in Hospitality Management or similar field from an accredited institution.
    • Type of experience in or from a related field preferred.
  • Work Environment & Schedule:
    • 5 Day, 45 hour work week with occasional nights, weekends and holidays
    • Air-conditioned retail furniture showroom environment
    • 80% of Travel Required - 4 Days out of the week must be in person at a café location. We have several locations throughout the state of Florida.
    • 1 week-day work from home schedule can be granted for administrative tasks outside of weekends and event days
    • Mandatory Event Weekends
  • Physical Requirements:
    • Physical demands include lifting in excess of 20 lbs. and the ability to bend, reach, and be on feet for long periods of time.
  • Technology Requirements:
    • Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
    • Google Suite (i.e. Docs, Sheets, Slides, etc.)
    • Preferred knowledge of Square point of sale
  • Certifications / Licenses
    • Preferred Servsafe Manager Certification
    • Valid Florida Driver’s License


CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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