INTERNAL ONLY - GENERAL MANAGER CLEARWATER
Internal Only Opportunity
We are excited to announce a new opportunity within our organization, open exclusively to current Associates. We continuously strive to maintain a 95% promote-from-within culture, because we believe in the potential of our Associates to drive our success forward. This role offers an unparalleled chance to leverage your existing skills, learn new ones, and contribute directly to our shared success. We encourage you to take on a new challenges and continue to grow! Please review the job description and qualifications outlined below. If this is the right opportunity for you, apply by Thursday April 30th, 2026
What Benefits You’ll Receive…
- Competitive, Transparent Compensation
- Medical, Dental, and Vision
- Life & Disability Insurance
- Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
- 401(k) with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Employee Resource Groups (ERGs)
- Flexible Environment
- 95% Promote from Within
- Employee Assistance Program (EAP)
- Associate Purchase Discount Program
- And so much more….
What This Role Is…
As a General Manager, the primary function of this position is
Position Title: Location:
General Manager Clearwater
Reports To: Department:
Regional Managing Director Sales
What You’ll Do…
As a General Manager, your primary responsibilities will be to:
- Manager Engagement and Coaching – Manages and supports Showroom Associates and
Showroom Manager(s) through manager engagement to help drive sales, services, finance, ensure
quality, and customer satisfaction. Negotiates actively in sales cycles to drive top-line revenue and
bottom-line profitability. Ensures all Guests have a World Class Experience. Ensures all selling
Associates are complying with standardized work (prospecting, role play, answering phones, etc.).
Spends one-on-one time coaching and developing Associates and Showroom Manager(s) to drive
their success, and the success of the Showroom. (45%) - Problem Solving and Hoshin – Helps solve problems in the showroom. Identifies problems
and participates in analysis and follow-up with Team. Follows the Plan, Do, Check, Act
methodology. Participates in event analysis and follow-up with Team. Ensures Associates are
providing and implementing suggestions. Participates in Organizational Strategic Planning.
(15%) - People Management – Strategically completes and oversees the schedule to ensure proper coverage
at all times in the Showroom. Approves Associates’ hours, submits vacation & sick time. Responsible
for personnel management, performance management, and handling escalated HR issues in the
showroom as needed. Conducts and oversees Corrective Action Program and Performance
Improvement Program according to company standards. (10%)
Additional duties and responsibilities as a General Manager:
- Adheres to assigned all Standard Work and Role and Responsibilities for your role.
- Communications and Implementations – Conducts and oversees Ultimate Update meetings and
consistently communicates the Company’s progress to Hoshin initiatives and goals, and leads the team
towards these goals. Recognizes Associates and Showroom Managers for performance, living our
values, and providing our guests with World Class Service. Stay’s up-to-date on company
communications and initiatives. Ensure communications reach all Associates in the showroom.
Communicates the purpose of implementations, the goal, and sets expectations for Associates. Oversees
the implementation of new processes/changes within the Showroom, and drives results. (10%) - Daily Showroom Management – Opens and closes the showroom. Handles Associate/Customer
inquiries and customer service issues. Updates, reviews, and implements processes to improve KPIs.
Manages Price tag changeovers. Implements and follows processes needed to run the business to
ensure the company hits our targets. Works with other departments such as Technology and Facilities, to
ensure the showroom is up to standard and to ensure Associates have the tools necessary to complete
their duties. Audits standards and processes. Ensure Associates complete all required training. Reviews
daily, weekly, and monthly reports to facilitate decisions regarding progress to goals and ways to improve
within the Showroom. Ensures schedule adherence for Associates and Managers. (10%) Operations and Inventory Management – Oversees weekly inventory counts. Manages and reconciles
the weekly inventory reports to reduce shrinkage and loss to the company financials. Responsible for all showroom physical resources including interior and exterior of our facilities, along with proper merchandising and cleanliness of showrooms. Responsible for Associate and Customer safety.
Completes physical audits of the Showroom appearance, cleanliness, and merchandising continually
throughout the month to maintain World Class Appearance for the Guests. (5%)- Professional Development – Continually seeks improvement within oneself and increased knowledge
of Company initiatives. Participates and increases knowledge regarding CITY Furniture Operating
System and People First. Shops Competitors and remains aware of other internal and external
environmental factors. Completes all quizzes, classes and all virtual and instructor lead learning
opportunities regarding product and sales and HR Awareness. (5%)
What We’re Looking For…
- Competencies and Job Specific Skills
- o Serves and Develops others
o Drives Key Performance Indicators
o Speaking Effectively/Listening Attentively
o Relationship Management
o Customer Orientation
o Change receptivity
o Human Resources Management
- o Serves and Develops others
What’s Required…
- Education & Work Experience:
- o Bachelors Degree, preferred
o One or more years from a related environment preferred.
- o Bachelors Degree, preferred
- Work Environment & Schedule:
- o 47.5 hours per week, includes nights, weekend, holidays
o In an air-conditioned showroom
- o 47.5 hours per week, includes nights, weekend, holidays
- Physical Requirements:
- Prolonged standing, walking
o Light lifting when presenting products and merchandise to Customers
- Prolonged standing, walking
- Technology Requirements:
- o Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
o Google Suite (i.e. Docs, Sheets, Slides, etc.)
o AS400
o ASAP Internal platform
o Director
- o Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
- Certifications/Licenses:
- None
CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.