DIRECTOR OF OPERATIONS - APPLIANCES AND CONSUMER ELECTRONICS

Who We Are…

With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!  

Our Vision is to be the ultimate home store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What Benefits You’ll Receive…

• Competitive, Transparent Compensation

• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• On-Site Health & Wellness Clinic (Tamarac)
• Employee Resource Groups (ERGs)
• Flexible Environment
• 90% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• Paid Parental Leave
• And so much more….

What This Role Is…

As a Director of Operations - Appliances and Consumer Electronics, the primary function of this position is to serve as a key executive responsible for managing operational excellence of the appliance customer value stream from point of sale through delivery. Director of Operations - Appliances and Consumer Electronics drives strategic initiatives to maximize sales performance while ensuring exceptional customer satisfaction across our appliance business unit. Your contributions will ensure the success of the Operations department at CITY Furniture.

Position Title: Director of Operations - Appliances and Consumer Electronics

Reports To:      SVP of Operations

Location:         On-site, Main Retail Location

Department/Sub-Department: Operations/ Group 6

Salary Range:  $100k

What You'll Do...

As the Director of Operations - Appliances and Consumer Electronics, your primary responsibilities will be:

• Strategic operations and customer experience optimization (35%)
  • Guide all operational aspects of the appliance business, including working cross functionally with sales, delivery, and customer service
  • Lead continuous improvement initiatives in sales and delivery processes
  • Coordinate between departments to optimize efficiency and productivity. Assist in Sales, Customer Care, Parts Ordering, Customer Service for the Entire Experience
  • Ensure compliance with local, state, and federal regulations
  • Maintain knowledge of trends, developments, new technologies, and market conditions
• Team development and training (35%)
  • Direct hiring, training, and development of appliance sales and operations teams
  • Build and maintain Associate morale and motivation, oversee performance
  • Ensure the team is appropriately staffed with required competencies
  • Collaborate and communicate at all levels of the organization to meet corporate goals
• Performance management, financial planning and forecasting (15%)
  • Develop and monitor key performance indicators across the appliance value stream
  • Manage departmental budgets and resource allocation
  • Implement and maintain cost control measures
  • Develop, implement, and execute strategic business plans including achievement of assigned metrics
• Vendor relationship management (15%)
  • Assist with inventory management and vendor relationships
  • Approve contracts, actively assisting with negotiations

Additional duties and responsibilities:

• Performs other duties as required
• Adheres to all assigned Standard Work and Role Responsibilities for your role

What We're Looking For...

• Competencies and Job Specific Skills
  • Strong understanding of appliance sales and delivery operations
  • Excellence in team leadership and cross-functional collaboration
  • Demonstrated ability to manage complex operations and teams
  • Strong financial and business acumen
  • Thorough understanding of company policies, procedures, systems, and objectives
  • Thorough understanding of fiscal and human resource management techniques
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to function well in a fast-paced and at times stressful environment

What's Required...

• Education & Work Experience:
  • Bachelor's degree in Business Administration, Operations Management, or related field required
  • Master's degree preferred
  • Minimum 5 years of retail management experience, with 3 years in appliance sales or operations
  • 1-3 years of flooring experience preferred
  • Proven experience in retail operations and process improvement
• Work Environment & Schedule:
  • Monday through Friday with rotating weekend availability
  • May be required to work weekends in the showrooms, warehouses, on deliveries, etc. to ensure the customer experience is flawless
  • 20% of Travel to various store locations
• Physical Requirements:
  • Ability to move through retail space for extended periods
  • Occasional lifting and moving of products up to 25 pounds
  • Prolonged periods of standing, walking, and computer use
• Technology Requirements:
  • Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • Experience with retail POS systems
  • Inventory management software expertise
• Certifications / Licenses:
  • Valid Driver's license required
  • Professional development in retail management preferred

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.