DIRECTOR OF IT INFRASTRUCTURE SERVICES - HYBRID - TAMARAC, OR PLANT CITY, FL

Who We Are…

With over 50 years of experience, and several CITY Furniture and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY Furniture continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY Furniture, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!

Our Vision is to be the ultimate furniture and mattress store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What Benefits You’ll Receive… 

• Competitive, Transparent Compensation
• Medical, Dental, and Vision
• Life & Disability Insurance
• Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• 401(k) with Company Match
• Paid Vacation & Sick Time
• On-Site Health & Wellness Clinic (Tamarac & Plant City)
• Employee Resource Groups (ERGs)
• Flexible Environment
• 95% Promote from Within
• Employee Assistance Program (EAP)
• Associate Purchase Discount Program
• And so much more….

What This Role Is…

As a Director of IT Infrastructure Services, the primary function of this position is overseeing the design, implementation, and maintenance of our company's IT infrastructure. This includes managing networking, server, and cloud environments to ensure optimal performance, security, and scalability. The ideal candidate for the Director of IT Infrastructure Services will have a strong technical background, excellent leadership skills, and a strategic mindset.  Your contributions will ensure the success of the Technology department at CITY Furniture.

Position Title: Director of IT Infrastructure Services

Reports To:      VP of Cyber Security & Technology Services

Location:          Hybrid: On-site - Corporate Office, Tamarac (preferred), or Plant City, FL (60%)

Department/Sub-Department: Technology/Technology Services

Salary Range:  $120,000 - $175,000

What You’ll Do…

As a Director of IT Infrastructure Services, your primary responsibilities will be:

• Team, Infrastructure, and Security Oversight  
  • Technical acumen including but not limited to: OSI Model, IT infrastructure, cloud computing, data storage, tools and frameworks, database technologies, web technologies, network architecture, enterprise architecture, directory services, and containers.
  • Establishes service level agreements and monitors progress toward key service performance indicators (KPI’s) or metrics both internally and for partners/vendors.
  • Manages the development and delivery of IT standards, best practices, architecture and systems to ensure information system security & core system uptime and availability across the enterprise.
  • Oversee the selection, development, deployment, monitoring, maintenance, and enhancement of the company’s technology infrastructure.
  • Stays current in technological trends and proactively provides technology recommendations.
  • Supports the Cyber Security team in the planning and implementation of security standards, practices and procedures to ensure system security and legal compliance.
  • Assist staff in developing methods and processes to improve the effectiveness, efficiency and security of the network services, desktop support and user support functions.
  • Balance operational tasks with long-term strategic technology and security initiatives.
• Team Management and Growth 

• Oversees the daily operations of the Cloud Services and Network Services sub departments within the Technology Department.
• Communicates job expectations, plans, monitors, and appraises job results. Coaches, counsels, and disciplines associates. Maintains staff, trains associates, develops personal growth opportunities, manages timecards.
• Effectively communicates and supports company strategic plans and standards. 
• Is a consensus builder and persuasive leader with a strong commitment to teamwork and knowledge sharing who effectively communicates technical concepts to a broad range of technical and non-technical staff.

• Vendor Management 
  • Manages vendor relationships ensuring that service levels and vendor obligations are met.
  • Holds vendors & partners accountable to SLA and contractual agreements.
• Project Management 
  • Project manager on assigned technology projects.
  • Researches alternatives, identifies and designs solutions, and presents plans for approval.
  • Coordinates and manages work schedule assignments for stakeholders to complete projects by assigned deadline.
  • Manages and works closely with vendors, executing plans and making sure projects are completed on time.
  • Prioritizes work efforts to balance operational tasks with long-term strategic initiatives.
• Network Infrastructure and Server Infrastructure Performance Monitoring 
  • Monitors the performance, reliability, availability, and security of the network and server infrastructure (LAN/WAN/Wireless, Network switches, and servers).
  • Reviews reports and runs diagnostic tests to ensure the environment is performing optimally.
  • Identifies any issues preventing optimal performance and takes corrective action.
  • Preserves assets by implementing disaster recovery and back-up procedures and information security controls.
  • Takes corrective actions on reported vulnerabilities to secure infrastructure.
  • Responsible for proactive and reactive DR / HA testing across all core infrastructure and computing platforms (IBMi, Network, Cloud, Datacenters, Servers).

Additional duties and responsibilities as a Director of IT Infrastructure Services:

• Telecommunications Network Management 
  • Ensures the availability of the telecommunications network (voice over IP, wireless, and hardwired networks) and telecommunication applications.
  • Reviews and reconciles monthly invoices and submits for approval and payment.
  • Meets with third party vendor representatives regularly to review and resolve issues.
• Financial Objectives 
  • Departmental budget management and oversight.
  • Reviews, codes, and submits all IT Invoices for processing. Analyzes variances and initiates corrective actions.
  • Evaluates vendors for cost reductions opportunities.
  • Processes department time tracking and manages overtime.
• Adheres to all assigned Standard Work and Role and Responsibilities for your role.

What We’re Looking For…

• Competencies and Job Specific Skills
• Facilitating group discussions 
• Developing rapport
• Motivating
• Identifying and solving problems
• Implementing decisions
• Setting and meeting deadlines
• Organized

What’s Required…

• Education & Work Experience:
  • Bachelor’s Degree in applicable field or equivalent work experience
  • 5 or more years of experience in management. 3 years of experience in network (LAN, WAN, and Wireless) and server infrastructure with a strong focus on security.
  • Demonstrated field experience.
• Work Environment & Schedule::
  • Monday through Friday
  • Ability to work in a hybrid (corporate onsite 50% ) work environment.
  • The position is required to be on call and available at all times 24x7 for escalated critical system issues.
  • Up to 10% travel to showroom locations, distribution centers, and other CITY operated facilities. May also travel for trade shows and specialized training opportunities.
• Physical Requirements:
  • Prolonged sitting
  • Lifting up to 50 lbs.
• Technology Requirements
  • Knowledge of Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  • Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • Windows Server 2016 / Active Directory
  • Microsoft 365
  • Virtualization technologies
  • Solar Winds
  • Cisco
  • Amazon Web Services, S3, EC2, RDS
  • WIFI Background
  • Supporting/Troubleshooting Networks LAN / WAN
  • Disaster Recovery Planning
  • Azure
• Technologies Preferred
  • IBM Cloud
  • SDWAN
  • Linux
  • Extreme
  • DNS and IPAM
• Certifications / Licenses
  • Valid Driver’s license

CITY Furniture, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY Furniture, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.