Job Description

Job Title
Customer Retention Manager
Job Description

We have a wonderful opportunity to join our Ecommerce/Marketing team. The primary purpose of the Customer Retention Manager is to help to define, drive, and support key customer engagement initiatives and help craft an excellent experience for our customers. This position will be responsible for being hands-on in socializing, influencing, and implementing customer engagement best practices (e.g. journey mapping, customer insights and validation, loyalty, etc.) into CITY Furniture's initiatives.

Our Customer Retention Manager will develop leading edge strategies to expand our reach, impact, and quality of customer engagement and site experience. Develops a deep understanding of CITY Furniture's customers and identifies opportunities to optimize the customer experience at critical milestones along their journey. The Customer Retention Manger also analyzes customer data and competitive landscape. Recommends changes to customer experience journeys as well as opportunities based on analysis and feedback in addition to monitors, reviews, and reports on all customer activities, gathers and analyzes customer insight, reports on ROI and key performance metrics.

The ideal candidate is looking for a company to build a career. With over 30 City Furniture and Ashley Home Store locations throughout Florida, CITY Furniture continues to be recognized as one of the top furniture companies in South Florida and in the top 30 nationwide. With planned local growth, plus growth into new markets over the next several years, the City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.


  • Comprehensive Health Insurance Package
  • Free Onsite Health Clinic (Tamarac)
  • 401k with employer match
  • Associate Discount Program
  • Onsite Cafeteria (Tamarac)
  • Tuition Reimbursement
  • Paid Vacation starting at 6 months
  • Paid Sick Time
  • Promote-from-within culture, with a lot of opportunity to grow
  • And MANY more


Job Requirements

Education - Bachelor’s Degree in Marketing or related field

Work Experience - 5+ years of experience with E-Commerce, digital marketing, CRM, Customer Loyalty, product/call center operations, or related customer-focused function required.

Computer Knowledge and Skills - Below is the list the computer programs, software applications and skills that are required for this position:

  • Microsoft Office (Outlook, Word, Excel, and PowerPoint)
  • CRM tools


Tamarac Corporate Office - Tamarac, FL 33321 US (Primary)
Shift Type
Regular Business Hours

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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