We have a wonderful opportunity to join our Ecommerce/Marketing team. The primary purpose of the Customer Retention Manager is to help to define, drive, and support key customer engagement initiatives and help craft an excellent experience for our customers. This position will be responsible for being hands-on in socializing, influencing, and implementing customer engagement best practices (e.g. journey mapping, customer insights and validation, loyalty, etc.) into City Furniture's initiatives.
Our Customer Retention Manager will develop leading edge strategies to expand our reach, impact, and quality of customer engagement and site experience. Develops a deep understanding of City Furniture's customers and identifies opportunities to optimize the customer experience at critical milestones along their journey. The Customer Retention Manger also analyzes customer data and competitive landscape. Recommends changes to customer experience journeys as well as opportunities based on analysis and feedback in addition to monitors, reviews, and reports on all customer activities. Gathers and analyzes customer insight. Reports on ROI and key performance metrics.
The ideal candidate is looking for a company to build a career. With 28 City Furniture and Ashley Home Store locations throughout Florida, City Furniture continues to be recognized as one of the top furniture companies in South Florida and in the top 30 nationwide. With planned local growth, plus growth into new markets over the next several years, the City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.