CUSTOM INSTALL COORDINATOR

Position Title: Custom Install Coordinator
Reports To: Director of Operations
Location: On-site/ Tamarac Corporate office
Department/Sub-Department: Merchandising/ Supply Chain

What You’ll Do*…
As a Custom Install Coordinator, your primary responsibilities will be:
     ● Custom Order Coordination & Vendor Management – 30%Coordinate the ordering of CITY Home custom merchandise with approved vendors, ensuring accuracy of specifications, quantities, pricing, and timelines. Serve as the primary liaison with vendors to communicate material needs, lead times, and schedule changes                           throughout the lifecycle of the order.
    ● Scheduling, Logistics & Install Execution – 25%
        Manage and communicate shipping, delivery, installation, go-backs, service calls, and warranty work schedules. Confirm job readiness prior to installation, including site access, materials, deposits, and required documentation. Identify and proactively flag scheduling risks to prevent delays.
    ● Cross-Functional & Third-Party Coordination – 15%
        Serve as a key point of contact between sales teams, logistics partners, installers, third-party referral networks, and internal operations to ensure smooth execution of the custom install process and alignment across all stakeholders.
    ● Customer & Issue Resolution Support – 15%
       Support resolution of order discrepancies, shipping delays, installation challenges, and service issues. Provide clear, timely updates to internal teams and partners to ensure a positive and consistent customer experience.
   ● Order Tracking, CRM & Documentation – 10%
      Maintain accurate, real-time records of custom orders, shipments, installations, and sales activity. Update CRM with detailed job status, notes, and milestones to ensure visibility and transparency across all departments.
      Additional duties and responsibilities as a Custom Install Coordinator:
  ● Reporting, Process Improvement & Standard Work – 5%
     Perform data tracking and basic analysis related to custom sales, lead times, fulfillment performance, and supply chain efficiency. Identify process gaps and partner with cross-functional teams to recommend workflow improvements while adhering to all assigned Standard Work and Role & Responsibilities.
● Adhere to all assigned Standard Work and Role and Responsibilities for your role.

* Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business
conditions may trigger changes to job responsibilities (i.e., COVID-19).

What We’re Looking For…
● Competencies and Job Specific Skills
   ○ Strong understanding of order management, logistics, and supply chain processes, preferably within a retail or custom-order environment.
   ○ Proven ability to coordinate and manage multiple workstreams, including vendor ordering, shipping, delivery, and installation timelines.
   ○ Excellent communication and stakeholder management skills, with the ability to collaborate effectively across sales, vendors, logistics partners, and internal operations teams.
   ○ Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage deadlines in a fast-paced environment.
   ○ Problem-solving mindset with the ability to identify process gaps, resolve issues, and recommend improvements to optimize operational efficiency.
   ○ Proficiency with Microsoft Excel and/or similar reporting and tracking tools.

What’s Required…
   ● Education & Work Experience:
     ○ High school diploma or equivalent required; associate or bachelor’s degree preferred
     ○ 2+ years of relevant experience in interior design or custom furnishings
     ○ Experience tracking operational data and maintaining accurate records related to sales, orders, and fulfillment performance.

  ● Work Environment & Schedule:
    ○ Monday through Friday
    ○ Occasional weekends and holidays, based on business needs
    ○ 30-50% of Travel required for trips to DCs, Showrooms, Vendors, and Customer installs

  ● Physical Requirements:
   ○ Prolonged standing and walking
  ○ Occasional bending or lifting up to 20 lbs.
  ○ Requires use of company-provided equipment

● Technology Requirements:
  ○ Proficiency in Microsoft Office Programs (i.e. Excel, Word, and Outlook, etc.)
  ○ Proficiency in Google Suite (i.e. Docs, Sheets, Slides, etc.)
  ○ Experience with CRM tools (e.g., Monday.com) and digital scheduling systems.
  ○ Closet Pro, Cabinet Vision, 20/20 or similar software knowledge is a plus.

● Certifications / Licenses
   ○ Valid Florida Driver's License