City Furniture cares about helping our customers create homes that they love. Our family spirited culture, focus on world class customer service, rapid growth, promote-from-within philosophy, and top-rated training programs provides a long-term career opportunity. Innovation and continuous reinvestments into our business have created a destination where hundreds of thousands of Floridians have purchased their furniture. With rapid growth in Central and South Florida, there couldn’t be a better time to join our Management team.
We are looking for a unique, career-minded candidate to join our team as a Sales Showroom Manager in our City Furniture/Ashley HomeStore showrooms. The primary function of this position is to increase showroom sales, Customer satisfaction and Associate satisfaction while reducing unnecessary expenses through strategic initiatives and effective daily management.
- Identifies how to make an impact on the Guest with a Sales Associate, while the Guest is in the store. Interacts with the Customer and the Sales Associate to avoid missed opportunities. Build rapport with guests, identify guest objections to remove any doubt and close the sale. Ensures Associates are following up with Guests during downtime and making prospecting calls. Ensures all selling associates are complying with standardized work (prospecting, role play, answering phones, etc). Spends one-on-one time coaching and developing Sales Associates to drive their success and the success of the Showroom.
- Opens and closes the showroom. Answers Associate/Customer inquiries and handles customer service issues. Completes and conducts IDPs and Performance Improvement Programs with Associates. Responsible for all showroom physical resources including interior and exterior of our facilities along with proper merchandising and cleanliness of showrooms, . Responsible for Associate and Customer safety. Completes process audits on standard work on a monthly basis to maintain the integrity of standard work. (prospecting, role play, answering phones, etc.) Completes physical audits of the Showroom to maintain World Class Appearance for the Guests. Reviews daily, weekly, and monthly reports to facilitate decisions regarding progress to goals and ways to improve within the Showroom. Implements new processes/changes within the Showroom, and drives results.
- Identifies and solves problems daily in the showroom. Removes barriers for Associates and helps to reduce waste. Sets and accomplishes goals using Hoshin. Participates in kaizens that support the organization’s goals. Conducts Ultimate Update meetings and consistently communicates the Company’s progress to Hoshin initiatives and goals and leads the team towards these goals. Reviews KPI and other informational boards. Has daily, weekly, and monthly meetings to drive performance, problem-solve, and coach.
- Continually seeks improvement within oneself and increased knowledge of Company initiatives. Participates and increases knowledge regarding CFOS and People First. Shops Competitors and remains aware of other internal and external environmental factors.