Job Description

Job Title
Director of Routing and Dispatch
Job Description

We have a wonderful opportunity to join our City Furniture Operations team. As the Director of Operations - Routing & Dispatch, the primary function of this position is responsible for the overall Routing and Fulfillment strategies of the company including Next Day Delivery, Same Day Delivery, Buy Online Pickup In Store, Nationwide Shipping & Free Shipping across all markets. This leader will optimize all fulfillment opportunities, problem solve delivery satisfaction issues including missed time windows, load leveling, length of day for drivers and routing efficiency along with providing detailed analysis of all routing parameters, and KPI’s.

This position requires an analytical approach to problem solving and cross-functional leadership across various work groups within the company (Sales, Distribution Center, Customer Care) in an effort to aide in reducing operational costs, and increasing customer satisfaction. This position is responsible for ensuring operational processes are sustained and are continuously improved throughout the department as dictated by standard work. The Director of Operations is responsible for the department’s adherence to standard work, as well as scheduling, forecasting, and strategic planning for the department.

Your career will begin with a detailed new hire orientation, a welcome lunch with your leader, a personalized initial training plan, and a personalized development plan to help you reach your career goals.

The ideal Director of Operations - Routing & Dispatch is looking to build a career. With over 30 City Furniture and Ashley Home Store locations throughout Florida, City Furniture continues to be recognized as the top furniture company in South Florida and in the top 30 nationwide. With planned local growth, plus growth in new markets over the next several years, the City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.


  • Comprehensive Health Insurance Package
  • Free Onsite Health Clinic (Tamarac)
  • 401k with employer match
  • Associate Discount Program
  • Onsite Cafeteria (Tamarac)
  • Tuition Reimbursement
  • Paid Vacation starting at 6 months
  • Paid Sick Time
  • Promote-from-within culture, with a lot of opportunity to grow
  • And MANY more
Job Requirements

Qualifications Required

Education - Bachelor’s Degree is required

Work Experience and Skills - Minimum of 3-5 years of experience in Operations, Dispatch, Logistics or related field.

Computer Knowledge - Below is the list of the computer programs and software applications that are

required for this position:

  • Proficient use of Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • High Jump or related WMS
  • AS400
  • Related Routing Software

Certifications and Licensure - Valid Driver’s License is required.

Tamarac Corporate Office - Tamarac, FL 33321 US (Primary)
Shift Type
Regular Business Hours

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online