Job Description

Job Title
Customer Service Representative (Work from Home after Training)
Job Description

Design your FutureBuild your Career with CITY!


We are currently seeking Remote Customer Service Representatives with excellent problem-solving skills to join our Call Center. This is an amazing career opportunity with potential for advancement as we continue to grow. You will be empowered to assist customers with product questions, rescheduling deliveries, and resolving warranty issues; as well as providing support to our delivery drivers and sales associates.  


We offer the ability to work a flexible schedule including evenings, weekends, and some holidays. Our call center is open from 7am to 9pm, 7 days a week. Customer Service Representatives will be scheduled 40 hours/week, with overtime available based on business needs. The position will be completely remote after a 5-7 week Training Program in our Corporate Office located in Tamarac, FL. Bilingual (English/Spanish/Creole) is a HUGE Plus! 


Are you?

  •  A friendly person?
  •  Do you like to resolve issues?

  •  Do you enjoy helping others?

  •  Do you embrace change?

  •  Are you a creative thinker and problem-solver?

  • Do you have a commitment to customers and customer satisfaction?

    If so, please apply today! We have a class starting soon! 


  • Fun and exciting environment with the ability to learn and grow

  • A promote-from-within culture with A LOT of opportunities to advance your career into positions earning up to $19 per hour, plus bonuses

  • Competitive compensation plan with a starting rate of $15.50 per hour, with an opportunity for bonuses. Overtime is always available.

  • Paid training for 5-7 weeks which consists of computer-based and on-the-job training of products, systems, policies, and procedures

  • Tuition reimbursement (Invest in yourself!!)

  • Comprehensive health insurance plan, including medical, dental, life insurance, disability, vision, and more

  • Paid vacation, holidays, and sick days that start accruing on Day 1

  • Free onsite health and wellness clinic

  • Associate Discount Program

  • Recognition and reward programs

  • And MUCH MUCH more...

    The ideal candidate is looking for a company to build a career with. With 28+ City Furniture and Ashley Home Store locations throughout Florida, City Furniture continues to be recognized as one of the top furniture companies in South Florida and in the top 30 nationwide. The City Furniture team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates.


Job Requirements
  • Strong written and verbal communication skills are a MUST
  • Strong Computer Skills
  • Negotiation Skills (No sales involved)
  • Time Management Skills
  • Multi-Tasking
  • Team Player
  • High School Diploma or equivalent


Join our CITY family and work for a company that is focused on caring for its Associates and customers, and who is consistently rated over a 4.0 on Glassdoor. 

City Furniture - Call Center - Tamarac, FL 33321 US (Primary)
Shift Type

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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