Job Description

Job Title
Customer Service Manager
Job Description

City Furniture, one of South Florida's top furniture retailers, is looking for a Customer Service Manager. This position offers tremendous growth opportunities and the ability to work in a family spirited environment.  We invest heavily in our management teams’ development by offering several leadership programs.

A typical week will include the management of our incoming call queue to achieve maximum desired service level, team performance, and adherence to standardized work. The Customer Service Manager will also provide one-on-one coaching, training, conduct performance reviews and manage a team of 50+ agents on a daily basis. They will lead effective meetings, analyze all opportunities and recommend ways to improve efficiency and reduce costs.  As part of the City Furniture family our Customer Service Manager will enjoy a competitive compensation package, performance based bonuses, a comprehensive health insurance package, 401k, paid vacation, onsite clinic, associate purchase discount program, tuition reimbursement, and much more!


Job Requirements

Bachelor’s degree in Business Management, Supervisory Management, or a related field, or an equivalent combination of education and experience.

  • Ability to work a flexible schedule (including nights, weekends and holidays)

  • Strong leadership ability

  • Ability to communicate effectively both verbally and in writing.  Communication skills will be necessary in one-to-one situations as well as large group settings.

  • Ability to effectively present information and engage in problem solving with large groups and respond to questions from managers, customers, vendors, or other employees within the organization.

  • Builds effective relationships and has a team focus.

  • Proficient in Microsoft Excel

  • Strong analytical skills

Qualifications Preferred:

  • Bilingual English/Spanish

  • Knowledge of Lean Operating Systems

Tamarac Corporate Office - Tamarac, FL 33321 US (Primary)
Shift Type
Rotating - see below

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online