Job: Showroom Customer Service Manager * City Furniture - Ashley HomeStore

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Job Description

Job Title
Showroom Customer Service Manager
Job Description

Our Fort Myers Ashley HomeStore is looking for an Associate whose primary responsibilities are to answer incoming calls in a friendly and efficient manner, handle customer issues and inquiries, and complete business office and managerial responsibilities.

Customer Service

  • Answers incoming telephone calls in a timely and professional manner
  • Helps with customer account inquiries, schedules deliveries, and directs calls to the appropriate parties when necessary
  • Answers Associate/Customer inquiries and handles customer service issues on the phone and in the showroom 
  • Checks and responds to Showroom voicemail 
  • Handles credit memos for Sales Associates when Customers are in the showroom


Business Office Administrative

  • Handles showroom email requests and task file requests, including printing price tags 
  • Inventories and assists in ordering office supplies
  • Files paperwork
  • Balances cash drawer, and completes showroom deposits
  • Completes open inventory audit reports, credit against purchase reports, debt collection process and other reports as needed
  • Completes showroom schedule
  • Overrides and processes select financing, export and domestic shipping invoices
  • Creates and updates Excel spreadsheets as necessary
  • Accepts cash and check payments
  • Assists General Manager with administrative tasks
  • Provides administrative support to the Sales team
Job Requirements

Qualifications Required:

  • Previous experience in a customer service environment; restaurant, hotel, or other hospitality services
  • Must have appropriate levels of follow-through and have a sense of urgency
  • Self-motivated
  • Enthusiastic and positive attitude
  • Multi-task oriented
  • Detail oriented
  • MS Excel proficiency
  • Ability to work independently, as well as with a team


Qualifications Preferred:

  • Bilingual English/Spanish


  • This position requires working a 5 day/40 hour workweek, including evening, weekends and holidays, in an air conditioned retail furniture showroom environment
  • Must meet physical demands including lifting in excess of 20 lbs and the ability to bend, reach and be on feet for long periods of time.
9951 Interstate Commerce Dr Ft Myers, FL 33913 US (Primary)
Shift Type


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